Contact Us
Contact The Smile Place
If you would like information or feedback on the service we provide, appointment types, or have any other general enquiries, please contact our reception team by phone or using the form below.
After-Hours Dental Care
If you have a dental emergency outside of our regular practice hours, our practice lists the following providers. Contact the provider directly to confirm availability, eligibility and any fees.
Emergency Dental Centre (Carlton):
03 9347 1610
The Royal Dental Hospital (Carlton):
03 9341 1000
Frankston Hospital Emergency Department (Frankston):
03 9784 7777
If you have difficulty breathing or swallowing, rapidly spreading swelling or a serious injury, call 000 or attend an emergency department.
Feedback and Complaints Policy
Healthcare consumers are encouraged to reach out with any complaints or concerns regarding their care. Complaints can be submitted using the form on this page or by speaking with a team member, and they are reviewed and forwarded directly to the Practice Manager or Principal Dentist for appropriate follow-up.
You are also welcome to discuss your concerns with a team member, who can escalate the matter as needed. We maintain a confidential and supportive process for managing feedback so concerns can be addressed respectfully and efficiently.
If a complaint cannot be resolved internally, our feedback policy lists the following organisations for further information:
- AHPRA: 1300 419 495 — ahpra.gov.au
- Australian Dental Association Victorian Branch: 03 8825 4600 — adavb.org